Privacy Policy & Cookie Policy

Last Updated: May 16, 2026

Welcome to the website operated by DYX (Dongtai) Cross-Border E-commerce Service Co., Ltd. (“Company”, “we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

If you do not agree with the terms of this policy, please do not access the website.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, place an order, subscribe, or interact with our website, we may collect:

Full name
Email address
Phone number
Shipping and billing address
Payment information
Any information you voluntarily provide

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Access times
Pages viewed
Referring website URLs

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Provide customer service
Respond to inquiries
Improve website functionality and user experience
Send updates, promotions, or marketing communications
Prevent fraudulent transactions
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

However, we may share information with trusted third parties, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Marketing and analytics service providers
Government authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

4. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce agreements

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location, you may have rights including:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent
Object to processing
Request data portability

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

8. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

9. Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help improve website functionality and user experience.

Types of Cookies We Use

Essential Cookies

Required for the website to function properly.

Analytics Cookies

Help us understand how visitors interact with the website.

Functional Cookies

Remember your preferences and settings.

Advertising Cookies

Used to deliver relevant advertisements and marketing campaigns.

10. Managing Cookies

Most browsers allow you to:

Refuse cookies
Delete cookies
Control cookie preferences

Please note that disabling cookies may affect certain website features.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

By using our website, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy & Cookie Policy from time to time.

Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions about this Privacy Policy & Cookie Policy, please contact:

Company Name: DYX (Dongtai) Cross-Border E-commerce Service Co., Ltd.
Phone: +86 159-6203-0697
Email: jessica@dyxdt.com